1. Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds for orders paid through Paddle are made by Paddle to the payment method you used.
2. Unused credits: full refund within 14 days
If you have not used your credits, you can get a full refund within 14 days of the purchase date.
3. Started mocks
A credit that has been used to start a mock or a section is not refundable, because the test content has already been shown to you.
The exception is a technical fault on our side. If a fault stops your mock, the credit is returned to your account automatically. If that did not happen, write to us and we will fix it.
4. Automatic credit returns
You do not need to ask in these cases. The credit returns to your account automatically:
- the AI could not grade your Writing;
- a technical fault on our side stopped your mock.
5. Expired credits
Credits are valid for 12 months from the purchase date. Expired credits cannot be refunded.
6. How to ask for a refund
Write to support@eduvo.uz from the email address on your account. Include your receipt number, which starts with EM-, or the date of the purchase.
You can also contact Paddle's buyer support at paddle.net, using the details in your receipt email.
After the refund is approved, Paddle returns the money to your original payment method. Your bank may take several business days to show it.
7. Your legal rights
If you are in the EU or UK, you have the right to withdraw from a purchase within 14 days. When you start a mock, you ask us to provide the test content immediately, and you lose the right to withdraw for the credit used for that mock.
This policy does not limit any rights you have under the consumer law of your country.
Questions about this page? Write to support@eduvo.uz.