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Help center
Help center
Answers to common questions about tests, payments and your account.
Exams
Which exams can I take?
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Is this an official exam or certificate?
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How is my test scored?
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Will I get the same test twice?
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What is the free section?
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Can I pause a test?
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Which exams can I take?
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Is this an official exam or certificate?
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How is my test scored?
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Will I get the same test twice?
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What is the free section?
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Can I pause a test?
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Payments
Who processes my payment?
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How long are credits valid?
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Can I get a refund?
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What if the AI cannot grade my Writing?
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My payment went through but I have no credits.
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Who processes my payment?
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How long are credits valid?
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Can I get a refund?
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What if the AI cannot grade my Writing?
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My payment went through but I have no credits.
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Account
I did not get the confirmation email.
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How do I reset my password?
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Can I change the interface language?
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How do I delete my account?
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I did not get the confirmation email.
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How do I reset my password?
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Can I change the interface language?
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How do I delete my account?
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Technical
Can I take a test on my phone?
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Which browser should I use?
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Do I need headphones?
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What happens if my internet drops?
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Can I take a test on my phone?
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Which browser should I use?
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Do I need headphones?
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What happens if my internet drops?
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